The Business Cost of VCAD (Voice Channel AI Disruption) – Billions Lost in Minutes
New York [New York], February 24: A major bank’s call center gets too many customer calls all of a sudden. Staff can’t handle them all, leading to long wait times. At the same time, fraud increases, but security teams are too busy to react. Within 24 hours, millions vanish from compromised accounts, forcing the bank […]
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